Phalgo FAQ

The minimum age to register and play on Phalgo is 21 years old. This is in line with Philippine gaming regulations. Phalgo takes age verification seriously — we may request a valid government-issued ID (such as a PhilSys ID, passport, or driver's license) during the KYC process to confirm your age. Accounts found to belong to underage players will be suspended immediately and any funds returned.

KYC stands for Know Your Customer. It's a standard identity verification process required by online gaming platforms operating in the Philippines. Phalgo uses KYC to confirm your identity, verify your age (21+), and prevent fraud and money laundering. To complete KYC, you'll need to upload a clear photo of a valid government-issued ID and a selfie holding that ID. KYC is required before your first withdrawal can be processed. Most KYC submissions are reviewed within 24 hours.

No. Each player is allowed only one P halgo account. Creating multiple accounts is a violation of Phalgo's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the Phalgo login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to that email address, contact Phalgo support directly and our team will assist you with account recovery after identity verification.

Phalgo supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and PESONet. All transactions are processed in Philippine Peso (₱). GCash is the most commonly used method among Phalgo players because of its speed and convenience — deposits via GCash are typically credited to your Phalgo account within minutes.

The minimum deposit on Phalgo is ₱50. This low entry point means you can start playing Fortune Tiger, Royal Fishing, or any other Phalgo game without needing a large upfront balance. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification steps as part of our security protocols.

Withdrawal requests are processed within 24 hours once your KYC verification is complete. GCash withdrawals are typically the fastest, often reflecting in your GCash wallet within a few hours of approval. Bank transfers via BPI, BDO, or Metrobank may take 1–2 business days depending on your bank's processing schedule. Make sure your withdrawal account name matches the name on your Phalgo account to avoid delays.

Phalgo does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider (such as GCash or PayMaya) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking your provider's fee schedule before initiating a transaction. Phalgo will always display the exact amount that will be credited or debited before you confirm any transaction.

Most deposits are credited instantly or within a few minutes. If your deposit hasn't appeared after 30 minutes, first check that the transaction was successfully completed on your GCash or banking app and that the reference number was generated. Then contact Phalgo support with your transaction reference number, the amount, the payment method used, and the date and time of the transaction. Our team will investigate and resolve the issue as quickly as possible.

Phalgo offers a wide variety of games across multiple categories. Featured titles include Fortune Tiger and Money Coming (slots), Royal Fishing and Pirate Fishing (multiplayer fishing games), W Live (HD live casino with real dealers), Double Fortune (dual-reel slot), and Judo (sports betting). The full game library contains 500+ titles. Visit the Game page for a complete overview.

RTP stands for Return to Player. It's a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, Fortune Tiger has an RTP of up to 96.81%, meaning that for every ₱100 wagered across all players, approximately ₱96.81 is returned as winnings over a long period. A higher RTP generally means better long-term value for players. RTP is calculated over millions of game rounds, so individual sessions can vary significantly from the stated percentage.

Yes. All Phalgo games use certified Random Number Generators (RNG) to ensure that every spin, shot, and bet outcome is completely random and independent of previous results. This means no game can be manipulated or predicted. The RNG systems used across the Phalgo game library are regularly audited to maintain fairness standards. You can play with confidence knowing that every result on Phalgo is genuinely random.

Minimum bets vary by game, but most Phalgo slots and fishing games start at ₱1 to ₱5 per spin or shot. Live casino tables on W Live typically have a minimum bet of ₱50 per round. These low minimums make Phalgo accessible to casual players in Manila, Cebu, Davao, and across the Philippines who want to enjoy extended sessions without spending too much. Always check the in-game bet settings before starting a session.

Yes. The Phalgo app is available for both Android and iOS devices. It gives you faster access to all games, push notifications for new promotions and bonuses, and one-tap GCash deposits. You can download the app from the Phalgo App page. If you prefer not to download anything, you can also play the full Phalgo game library directly in your mobile browser at phalgo.net — no app required.

The Phalgo app and mobile site are optimized for Philippine LTE and even 3G connections. Slot games like Fortune Tiger and Money Coming are lightweight and load quickly even on slower connections. W Live's HD streaming requires a more stable connection — we recommend at least a stable LTE signal for the best live casino experience. If your connection drops mid-game, the Phalgo app will automatically attempt to reconnect and restore your session.

App updates are released regularly to add new games, improve performance, and fix bugs. For iOS users, updates are available through the App Store. For Android users, you can update through the Google Play Store or directly from the Phalgo App page if you installed via APK. We recommend enabling automatic updates so you always have the latest version with the newest features and security patches.

Phalgo provides several tools to help players stay in control of their gaming activity. These include deposit limits (daily, weekly, or monthly caps on how much you can add to your account), session time reminders (alerts that notify you when you've been playing for a set period), loss limits (caps on how much you can lose within a given timeframe), and self-exclusion (the ability to temporarily or permanently block yourself from accessing your Phalgo account). All tools are accessible from your account settings. Visit our Responsible Gaming page for full details.

If you feel you need a break from gaming, you can activate self-exclusion directly from your Phalgo account settings under the Responsible Gaming section. You can choose a temporary exclusion period (7 days, 30 days, 90 days, or 6 months) or a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or place bets. If you need immediate assistance, contact Phalgo support and our team will activate the exclusion on your behalf right away.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and support resources for Filipino players. You can also reach out to local mental health organizations and counseling services. Phalgo's own support team can connect you with resources and activate account restrictions immediately upon request. Remember: gambling should always be a form of entertainment, not a way to earn income or solve financial problems.

Yes. Phalgo uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and are never sold to third parties. Phalgo's data handling practices comply with applicable Philippine data privacy laws. For full details on how we collect, use, and protect your data, read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your Phalgo account. To enable it, go to your account settings and select Security, then toggle on 2FA. You'll be prompted to link your mobile number or an authenticator app. Once enabled, every login will require both your password and a one-time code sent to your phone. We strongly recommend enabling 2FA, especially if you have a significant balance in your Phalgo account.

If you notice any suspicious activity on your Phalgo account — such as unrecognized logins, missing funds, or changed account details — act immediately. Change your password right away, then contact Phalgo support to report the issue. Our security team will investigate, freeze any suspicious transactions, and help you secure your account. Never share your Phalgo password or OTP codes with anyone, including people claiming to be Phalgo staff.