Your privacy matters to us. This Privacy Policy explains exactly what personal data Phalgo collects, why we collect it, how we use it, and the rights you have over your information as a player on our Philippine online gaming platform.
Effective Date: January 1, 2026This Privacy Policy applies to all personal data collected by Phalgo through the website https://phalgo.net, the Phalgo mobile application, and all related services. By registering for a Phalgo account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Phalgo ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the Phalgo online gaming platform ("Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform.
Phalgo operates in the Philippines and processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). Where applicable, we also observe internationally recognized data protection principles.
This Policy should be read together with Phalgo's Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
If you have any questions about how Phalgo handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.
Phalgo collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
Phalgo collects personal data through the following means:
Phalgo uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your Phalgo account, verifying your identity and age (21+), and managing your account settings and preferences. |
| Payment Processing | Processing deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods. |
| Regulatory Compliance | Meeting KYC, AML, and other obligations under Philippine law, including reporting requirements to PAGCOR and other regulatory bodies. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring gaming activity to identify potential problem gambling patterns and administering responsible gaming tools including deposit limits and self-exclusion. |
| Customer Support | Responding to your queries, complaints, and support requests through our 24/7 support team. |
| Platform ImprovementPlatform improvement and analytics to enhance the Phalgo gaming experience. | |
| Marketing | Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. |
| Legal Obligations | Complying with applicable Philippine laws, court orders, and regulatory directives, and enforcing our Terms & Conditions. |
Phalgo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, Phalgo processes your personal data on the following legal bases:
Phalgo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Phalgo engages trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platform providers. All service providers are contractually bound to process your data only on Phalgo's instructions and in accordance with applicable data protection laws.
Phalgo may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), law enforcement agencies, or other Philippine government authorities where required by law, regulation, court order, or legal process. Phalgo will notify you of such disclosures where permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of Phalgo's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Phalgo may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw your consent at any time by contacting our Data Protection Officer.
Phalgo never sells your personal data. All third-party data sharing is governed by strict data processing agreements that require service providers to maintain the same level of data protection that Phalgo applies to your information.
Phalgo uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.
Phalgo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after account closure, or as required by PAGCOR regulations |
| Financial transaction records | 10 years from the date of transaction, in accordance with AMLC requirements |
| Gaming activity data | 5 years from the date of activity |
| Customer support communications | 3 years from the date of the last communication |
| Marketing preferences | Until you withdraw consent or close your account |
| Technical and device data | 13 months from collection |
Upon expiry of the applicable retention period, Phalgo will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes as it can no longer be linked to you personally.
Phalgo implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Phalgo will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by the Data Privacy Act of 2012.
While Phalgo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your Phalgo account credentials and for notifying us immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Phalgo:
To exercise any of these rights, please contact Phalgo's Data Protection Officer using the contact details in Section 14. Phalgo will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified of any extension.
Please note that certain rights are subject to limitations under applicable law. For example, Phalgo may be required to retain certain data to comply with AML regulations or PAGCOR requirements, even if you request erasure.
The Phalgo Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. Phalgo does not knowingly collect personal data from individuals under the age of 21.
If Phalgo discovers that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and take appropriate action in accordance with our legal obligations. If you believe that Phalgo may have inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately.
Phalgo employs age verification procedures at registration and during KYC to prevent underage access to the Platform. These measures are consistent with our commitment to responsible gaming and the protection of vulnerable individuals.
The Phalgo Platform may integrate with or reference third-party services, including payment processors such as GCash and PayMaya, and Philippine banking partners. When you interact with these third-party services, your personal data may be processed by those third parties in accordance with their own privacy policies.
Phalgo is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with the Phalgo Platform. Phalgo selects third-party partners carefully and requires them to maintain appropriate data protection standards, but we cannot guarantee the privacy practices of external services.
Phalgo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, Phalgo will notify registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The effective date at the top of this Policy indicates when it was last updated. Your continued use of the Phalgo Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the Platform and close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how Phalgo protects your personal data. The most current version will always be available at https://phalgo.net/privacy-policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or Phalgo's handling of your personal data, please contact our Data Protection Officer. All privacy-related inquiries are handled with strict confidentiality and in accordance with the Data Privacy Act of 2012.
You can reach Phalgo's Data Protection Officer by email at: privacy@phalgo.net — please include your registered account username, a description of your request, and any relevant details to help us respond as efficiently as possible. We aim to acknowledge all privacy requests within 5 business days.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that Phalgo has not handled your personal data in accordance with the Data Privacy Act of 2012. The NPC can be reached through their official government channels.
For general support inquiries unrelated to data privacy, please contact our 24/7 player support team at support@phalgo.net.
Six pillars that define our commitment to keeping your personal data safe on the Phalgo platform.
All data transmitted between your device and Phalgo is protected by SSL/TLS encryption. Sensitive information including government IDs and financial details is also encrypted at rest on our secure servers.
Phalgo processes all personal data in full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission of the Philippines.
Phalgo has a designated Data Protection Officer who oversees all privacy matters, handles data subject requests, and ensures ongoing compliance with Philippine data protection regulations.
Phalgo never sells, rents, or trades your personal data to third parties for their own commercial purposes. Your information is used solely to operate the Platform and fulfill our legal obligations.
Phalgo respects your data rights under the DPA. You can request access, correction, or deletion of your personal data at any time by contacting our Data Protection Officer directly.
In the unlikely event of a data breach, Phalgo will notify the National Privacy Commission within 72 hours and inform affected players promptly, in full compliance with our obligations under Philippine law.
Your data is safe with us. Join thousands of Filipino players from Manila, Cebu, Davao, and Makati who trust Phalgo for a secure, fair, and entertaining online gaming experience. Register your free account today — deposits from ₱50 via GCash. Must be 21 years or older.
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